Operations Manager – BFSI (Complaints‑Led Operations)
Job Description
Operations Manager – BFSI (Complaints‑Led Operations) Management Responsibility for: Operations Assistant Managers (OAMs) Travel Required: Occasionally Reports to: VP / Director of Delivery Location: WAHA Salary: DOE Job Summary / Overview The Operations Manager (OM) is accountable for the end‑to‑end delivery of BFSI contact centre operations , with a strong focus on formal complaints handling, regulatory compliance, financial performance and client confidence . The role is responsible for lead…
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